Getting Started

Closed Caption Creator

Welcome to Closed Caption Creator! In this guide we will walk you through getting started by installing, and logging into the application.

Closed Caption Creator is available as a web, and desktop application. This means you can run Closed Caption Creator in a web browser (Chrome), or install it as a desktop application on your Mac, or PC.

Desktop vs. Web

Do you need help deciding between using the desktop or web version?

  • Are you using Closed Caption Creator to create Audio Description? Yes | No
  • Do you need to export a video with burnt-in subtitles (open captions)? Yes | No
  • Are you working with longform (>30 minutes) video content? Yes | No
  • Do you use shot changes or scene detection in any of your workflows? Yes | No

If you answered yes to any of the above questions we recommend installing the desktop version of Closed Caption Creator. If you answered No to all of the above, either version will suit your needs.


If you are using the web version of Closed Caption Creator there is nothing to install. Simply visit in your Chrome web browser to run Closed Caption Creator.


To install the desktop version of Closed Caption Creator please visit Here you will need to download the installer for your operating system (ie. Windows, Mac, or Linux).

If you need help installing Closed Caption Creator please contact our support team by emailing

Once you have installed Closed Caption Creator on your PC, or Mac you can open it from either the Start menu on Windows or the Applications folder on Mac.

Logging In

When you first launch Closed Caption Creator it will ask you to login using the same email address you used when registering your subscription. The first time you login you will also need to create a password. It is important that you follow best practices when creating a password and not to share your password with anyone else.

Once you have logged in, you will be greeted by the Welcome Screen.

If your subscription has not been registered you will receive an error message. Please contact our support team to correct this issue.

Next Steps

Congratulations! You have successfully installed and logged into Closed Caption Creator. What is next? We strongly recommend watching the following videos to learn more about Closed Caption Creator.

Intro Video
Project Management
Automatic Transcription
Automatic Translation
Keyboard Shortcuts
Locks & Toggles
Realtime Error Detection
Team Projects

More Resources

Learn more about Closed Caption Creator by reading our user guide or watching our training videos available online.

If you still have questions please feel free to contact us.

User Guide

Search by keyword to find exactly what you're looking for. Our user guide is a great resource for learning what's possible with Closed Caption Creator.

View User Guide

Training Videos

We release new videos each month to help you stay up to date with the latest features of Closed Caption Creator.

Watch Now