Skip to main content

Subscription Management

Subscription and licensing control feature access, online workflows, and account billing operations. You can sign up, start a trial, activate a license, download invoices, and cancel from the in-app portal.

If you do not have an account yet, start with Sign Up & Installation.

Prerequisites​

  • You can sign in to the account tied to your subscription.
  • For cloud features, use online mode with valid account credentials.
  • Manage billing/subscription portal: Help > Manage Subscription
  • Offline licensing workflows: Help > Offline Activation
  • Usage/reporting workflows: Help > Reporting Usage

Reporting and Usage page from Help menu

Plans​

FreeStarterProEnterprise
Price$0$35/month or $350/year$75/month or $750/yearCustom
Users113 included, then $10/month per userUnlimited
Caption editor, timeline, automatic QCYesYesYesYes
Subtitle file importAll formatsAll formatsAll formatsAll formats
SRT, VTT and TXT exportYesYesYesYes
All other exports (SCC, MCC, EBU-STL, burnt-in video, transcripts, dialogue lists…)NoYesYesYes
Automatic transcriptionNo300 min/month600 min/monthCustom
Machine translationNoNo500,000 characters/monthCustom
608/708 embedding, team projects, iconik, Work Order APINoNoYesYes
AI Assistant (Ask)10 questions/day50 questions/day50 questions/day50 questions/day
AI AgentNoNoIncluded: 500 credits/month, extra credits availableIncluded

The Audio Description Plugin is a $50/month add-on that covers every user on a Starter or Pro plan.

Enterprise is provided through Closed Caption Unity.

Lifetime licences are a one-time alternative to a subscription: Starter Lifetime ($2,000) and Pro Lifetime ($3,000) cover the desktop editor for one user on up to 2 computers, with 12 months of updates and optional yearly renewal. They don't include automatic transcription, translation, AI tools, team projects, the web app or the Audio Description Plugin. See Offline Activation.

If you subscribed before the current pricing, you keep your price and the features of your plan for as long as the subscription stays active.

When you open a tool your plan does not include, the app explains that it needs an upgrade and links to the plans.

Trial, activation, and export​

Starter and Pro start with a 7-day Trial. During the trial:

  • SRT, VTT and TXT files and burnt-in video export normally.
  • Other exports (SCC, MCC, EBU-STL, image sequences, transcripts, dialogue lists, embedded captions, and more) replace part of the text with TRIAL VERSION until you activate.
  • Automatic transcription, translation and embedding are limited to a few jobs each.
  • Promotional codes from a course or university program do not begin. For example, a promo that grants one month of access starts only after you activate. Activating ends the unpaid trial and starts the promo or paid term.

Open Help > Manage Subscription and choose Activate Subscription to end the trial early and remove these limits.

If a trial ends without being activated, your account moves to the Free plan. You keep access to the app and your projects, can import any subtitle format, and can export SRT, VTT and TXT files. Upgrade at any time for the other exports.

Once a license is active, you can view and download invoices from the same portal.

Workflow 1: Verify plan access​

  1. Sign in with the subscribed account.
  2. Open your project and verify required feature availability (plan-gated tools and workflows).
  3. If features are unavailable, refresh session and re-check account context.

Validation checks​

  • Expected plan-level features are enabled.
  • Team/owner context appears correctly for shared accounts.

Workflow 2: Manage billing and account changes​

  1. Open Help > Manage Subscription.
  2. Complete billing updates in the self-serve portal, including activating a trial, adding plugins, or applying a promotional code.
  3. Return to the app and refresh session state.

Manage Subscription portal

Validation checks​

  • Billing portal actions complete successfully.
  • Updated subscription status is reflected in app access.
  • Export becomes available after activation.

Canceling a subscription​

If you do not want to continue after the trial or a paid term, open Help > Manage Subscription and choose Cancel Subscription. You will not be charged for the next term.

Licenses are canceled at the end of the current term. You can continue to use Closed Caption Creator until the license expires. There is no immediate cutoff when you cancel.

The Free plan has nothing to cancel. Use View plans in Help > Manage Subscription to upgrade instead.

Workflow 3: Offline and support-assisted activation paths​

  1. Open Help > Offline Activation for desktop/offline licensing workflows.
  2. Follow activation prompts and provide requested identifiers.
  3. If activation issues persist, use support channels for manual review.

See Offline Activation for the full Machine ID workflow.

Validation checks​

  • Offline activation status updates correctly.
  • Required workflows are available in the intended deployment mode.

Troubleshooting​

Feature access does not match your plan​

  • Confirm you are logged into the correct account.
  • Re-open app/session and retry.
  • Use Help > Manage Subscription and verify active status in portal.

Activation prompt keeps appearing​

  • Complete subscription activation in the self-serve portal.
  • If unresolved, contact support with account/subscription context.

Exports contain the word TRIAL​

  • During a trial, formats other than SRT, VTT, TXT and burnt-in video carry the trial text. Open Help > Manage Subscription and activate the subscription.
  • The Free plan exports SRT, VTT and TXT only. Other exports ask you to upgrade.
  • If you signed up with a promo code, activate first so the promo term can start.

Cannot add another team member​

  • Pro includes 3 users. The account owner can add more in Help > Team Management with Add users ($10/month or $100/year each, prorated), then invite them. Teams on a plan from before the current pricing have no user limit.
  • Free and Starter are single-user plans. Upgrade to Pro for a team.

Team account shows incorrect ownership context​

  • Re-authenticate and confirm owner/team assignment with admins.

Billing support​

If you need help managing your subscription, email billing@closedcaptioncreator.com or use the contact form on the Closed Caption Creator website.