Skip to main content

Subscription Management

Subscription and licensing control feature access, online workflows, and account billing operations.

Prerequisites​

  • You can sign in to the account tied to your subscription.
  • For cloud features, use online mode with valid account credentials.
  • Manage billing/subscription portal: Help > Manage Subscription
  • Offline licensing workflows: Help > Offline Activation
  • Usage/reporting workflows: Help > Reporting Usage

Reporting and Usage page from Help menu

Workflow 1: Verify plan access​

  1. Sign in with the subscribed account.
  2. Open your project and verify required feature availability (plan-gated tools and workflows).
  3. If features are unavailable, refresh session and re-check account context.

Validation checks​

  • Expected plan-level features are enabled.
  • Team/owner context appears correctly for shared accounts.

Workflow 2: Manage billing and account changes​

  1. Open Help > Manage Subscription.
  2. Complete billing updates in the self-serve portal.
  3. Return to app and refresh session state.

Manage Subscription portal

Validation checks​

  • Billing portal actions complete successfully.
  • Updated subscription status is reflected in app access.

Workflow 3: Offline and support-assisted activation paths​

  1. Open Help > Offline Activation for desktop/offline licensing workflows.
  2. Follow activation prompts and provide requested identifiers.
  3. If activation issues persist, use support channels for manual review.

Validation checks​

  • Offline activation status updates correctly.
  • Required workflows are available in the intended deployment mode.

Troubleshooting​

Feature access does not match your plan​

  • Confirm you are logged into the correct account.
  • Re-open app/session and retry.
  • Use Help > Manage Subscription and verify active status in portal.

Activation prompt keeps appearing​

  • Complete subscription activation in the self-serve portal.
  • If unresolved, contact support with account/subscription context.

Team account shows incorrect ownership context​

  • Re-authenticate and confirm owner/team assignment with admins.